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There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run.

Published: Feb 14, 2018
Post Author Written by David Youngquist

When installing SmartConnect 2018, receiving a message that says, “There is a problem with this Windows installer package.  A DLL required for this install to complete could not be run.  Contact your support personnel or package vendor.”   I downloaded the SmartConnect install file again, and still receive the same error.  


SmartConnect installs a sql.dll file in the temp folders during the installation so that it can make a connection to the SQL server in order to create the SmartConnect database.  The anti-virus software “Webroot SecureAnywhere” sees this dll file as a Trojan and removes it before the install can complete.  The solution is to disable “WebRoot SecureAnywhere” anti-virus, then install SmartConnect while it’s disabled.  After the install is complete you can enable the software again.

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