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Could not validate import destination: The service ‘CustomerCard’ does not exist in the NAV system.

When attempting to import the NAV_CUSTOMER sample Map I received the message “Could not validate import destination: The service ‘CustomerCard’ does not exist in the NAV system”.


The message is indicating the specific Web Service is not listed in my available Web Services in Microsoft Dynamics NAV.

Things to consider when you receive a message like this:

  • Does the Web Service exist in Microsoft Dynamics NAV?
  • Is the exact Service Name being used?

In the example below, I have three examples of the same Web Service for the Customer Card (21) in Microsoft Dynamics NAV.

To be able to import my sample Map, I needed to create a Web Service with the exact Service name my sample Map was created with. In this case, ‘CustomerCard’ is the correct NAV Web Service name, which is the highlighted Web Service you see in the example below.



Once this Web Service was created in Microsoft Dynamics NAV, my sample Map imported successfully into SmartConnect.


Configuring Salesforce Integration User
Business Central Extension Publish Error
Re-registering a Change Data Source in Business Central on
Moving SmartConnect 21 to a new server
eConnect error 4628 - The Tracking Number (Tracking_Number) is empty


SSL Security error using OLEDB Connection
This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms
Removed Part: /xl/vbaProject.bin part. (Visual Basic for Applications (VBA))
The server process could not be started because the configured identity is incorrect.
Using WINSCP and a task to upload or download files from an SFTP site



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