Skip to content
+1-888-319-3663

HELP ARTICLE

Metadata contains a reference that cannot be resolved


The full error message is:
Metadata contains a reference that cannot be resolved: ‘https://yourinstance.api.crm.dynamics.com/XRMServices/2011/Organization.svc?wsdl&sdkversion=9’

Microsoft changed CRM to use TLS 1.2 starting with the release of version 9. SmartConnect has been updated to use TLS 1.2 as of version of 20.18.0.9. If you are on version 20.18.0.9, and still receiving this error, then the registry will need to be updated to allow connections to TLS 1.2.

To enable the TLS protocols, you need to add new registry entries for the Schannel

Note: You will be editing the registry.  This could have detrimental effects on your computer if done incorrectly, so it is strongly advised to make a backup.

Enable TLS Protocols on Client Machine:

  1. Start the registry editor by clicking on Start and Run. Type in “regedit” into the Run field (without quotations).
  2. Highlight Computer at the top of the registry tree.  Backup the registry first by clicking on File and then on Export.  Select a file location to save the registry file.
  3. Browse to the following registry key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols
  4. Right click on the Protocols folder and select New and then Key from the drop-down menu. This will create new folder.  Rename this folder to TLS 1.2 
  5. Right click on the TLS 1.2 key and add a new key underneath it.
  6. Rename the new key as Client
  7. Right click on the Client key and select New and then DWORD (32-bit) Value from the drop-down list.
  8. Rename the DWORD to DisabledByDefault.
  9. Right-click the name DisabledByDefault and select Modify… from the drop-down menu.
  10. Ensure that the Value data field is set to 0 and the Base is Hexadecimal.  Click on OK.
  11. Create another DWORD for the Client key as you did in Step 7.
  12. Rename this second DWORD to Enabled.
  13. Right-click the name Enabled and select Modify… from the drop-down menu.
  14. Ensure that the Value data field is set to 1 and the Base is Hexadecimal. Click on OK.
  15. Reboot the server

RECENT POSTS


Use the REST Connector to parse nested Value Arrays
SmartConnect email task fails with error: An invalid character was found in the email header
Does SmartConnect import into Avalara Avatax software
Could not initialize a collection when launching SmartConnect
ERROR [HY000] [Microsoft][ODBC Excel Driver]General error Unable to open registry key when you open a SmartConnect map.

POPULAR POSTS


SSL Security error using OLEDB Connection
This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms
Removed Part: /xl/vbaProject.bin part. (Visual Basic for Applications (VBA))
The server process could not be started because the configured identity is incorrect.
Using WINSCP and a task to upload or download files from an SFTP site

CATEGORIES

TAGS

Business Central CRM D365 Business Central Dynamics 365 dynamics crm Dynamics GP Dynamics NAV Econnect Employee Spotlight eone eOne News error Error Message Events Excel Excel Report Builder Extender Flexicoder GP integration Map Meet the Team Microsoft dynamics crm Microsoft Dynamics GP Navigation List Builder Office Relationships partners Popdock release Reporting SalesForce SalesForce.com SmartConnect SmartConnect.com SmartConnect Bootcamp SmartConnect Maps SmartConnect Office Hours SmartList SmartList Builder SmartPost SmartView SQL Tech Tuesday Templates training

Integrate & Automate without Any Code.

SmartList Data has Never Been Faster.

The Easiest Way to Report on GP Data.