Skip to content


eOne.SmartConnect.UI.External has stopped working

When launching SmartConnect after a new installation, receiving an error that says “eOne.SmartConnect.UI.External has stopped working”  If you expand the “Problem Details” you get an event with a Problem Event Name of APPCRASH, and a Fault Module Name of clr.dll

This can be caused by two different scenarios.  

1.  The SmartConnect SQL user did not get created with the correct permissions.
2.  Some versions of NET Framework 4.5.1 have this issue per this article:  .NET Framework 4.5.1 breaks ADO.NET connections to SQL Server

The solution for issue 1 is the following:

  1. Open up SQL Management Studio and go to the Security – Logins folder.
  2. Right click on the SmartConnect user and pick Properties
  3. Go to the “User Mapping” page and see what the SmartConnect user looks like. Their “Default Schema” needs to be “dbo”.
  4. If it’s set to anything else, click on the button at the end of the “Default Schema” column and type in “dbo” in the “Select Schema” window. Hit the “Check Names” button then hit the “OK” button.
  5. For the SmartConnect database, the SmartConnect user needs to be in the “public” and the “db_owner” role. Make sure both those checkboxes are checked before hitting the “OK” button.
  6. Now relaunch SmartConnect, the error should be resolved

The solution for issue 2 is to install the .NET Framework 4.5.2 which can be downloaded from here: Microsoft .NET Framework 4.5.2


Configuring Salesforce Integration User
Business Central Extension Publish Error
Re-registering a Change Data Source in Business Central on
Moving SmartConnect 21 to a new server
eConnect error 4628 - The Tracking Number (Tracking_Number) is empty


SSL Security error using OLEDB Connection
This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms
Removed Part: /xl/vbaProject.bin part. (Visual Basic for Applications (VBA))
The server process could not be started because the configured identity is incorrect.
Using WINSCP and a task to upload or download files from an SFTP site



Business Central CRM D365 Business Central Dynamics 365 dynamics crm Dynamics GP Dynamics NAV Econnect Employee Spotlight eone eOne News error Error Message Events Excel Excel Report Builder Extender Flexicoder GP integration Map Microsoft dynamics crm Microsoft Dynamics GP Navigation List Builder Office Relationships Partner All Hands Call Popdock promotions release Salesforce SmartConnect SmartConnect Bootcamp SmartConnect Maps SmartConnect Office Hours SmartList SmartList Builder SmartPost SmartView SQL Tech Tuesday Templates training Zendesk

Integrate & Automate without Any Code.

SmartList Data has Never Been Faster.

The Easiest Way to Report on GP Data.