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HELP ARTICLE

Real-Time folder data source does not appear to be working


Attempting to setup a SmartConnect Real-Time folder data source.  Nothing appears to be happening, the files are not being processed

There are 3 requirements that need to be met when using a Real-Time folder data source:

1. The folder source must exist on the machine where you have the SmartConnect Windows service installed. The SmartConnect windows service is what monitors the folders for files being added to it.

2. Mapped drive letters or UNC pathnames are not allowed. Since the folder must exist on the machine hosting the SmartConnect windows service, the drive mappings must all be local drives on the machine.

3. The “Template File” cannot be in the same directory as the actual source files. You need to have the template file for the map in a different directory than the source files.

 

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