NOTE: This article only applies to SmartConnect 9 or SmartConnect 10
This is typically caused by installing an incorrect version of SmartConnect. If you are on Great Plains 9.0 you need to install SmartConnect 9.0 If you are on Great Plains 10.0 you need to install SmartConnect 10.0 In order to recover from this issue you need to perform the following steps:
1. Perform the Windows uninstall of SmartConnect
2. Browse into the Great Plains directory and delete the SMRTCONN.DIC (if you are on 9.0, it will be called SMRTCONN9.DIC)
3. Reinstall the correct version of SmartConnect.