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An unexpected error occurred running a map to bring in more addresses to CRM accounts.

Published: Dec 08, 2011
Post Author Written by Kevin Jones

When running a SmartConnect map to bring addresses in Great Plains to the more addresses entity in CRM, receiving an error that says: Entity: customeraddress, name=XXX, parented=YYY, An unexpected error occurred. Where XXX is the address name and YYY is a CRM GUID.

The more addresses entity used for multiple entities. You need to specify the Object Type in your mapping. In the Map Setup window, change the Object Type attribute to a constant of “account”. This tells CRM that the additional address is for an Account and not a Contact.

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