HELP ARTICLE

“Info 1625. This installation is forbidden by system policy”, when attempting to install the SmartConnect Excel Add-In


Attempting to install the SmartConnect Excel Add-In on a machine, receiving an error that says “Info 1625.  This installation is forbidden by system policy.  Contact your system administrator”.  The error normally looks like this


This will typically happen when you attempt to install the Excel Add-In on a Windows server machine.  By default there is local machine policy that disables the Windows installer application.  In or to install the Excel Add-In on the machine you will need to enable the Windows installer. 

There is a Microsoft article that explains the settings and the possible values for the settings here:  Windows Installer Disable MSI 

You can also enable it directly using the Windows registry.  Attached here is a DISABLEMSI.zip file containing a text file named DISABLEMSI.reg that contains the needed information to add this registry key.  Extract the file from the zip file and then right click on the file and select “Merge”.  This will update the policy for you automatically.

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