How to Update the Email Address for an Automatic Payment

Published: Feb 27, 2023
Post Author Written by Madalynn Woolery

Here are the steps to update the email address for an automatic payment. 

  1. Go to and select the Sign In button at the top, right-hand side of the screen.
  2. Be sure that eOne Portal is marked and select Sign In.
  3. Enter your email and password and select Sign In.
  4. Select the My Account > Payment Method on the top right of the page.
  5. Insert the Credit Card you would like to be added for the automatic payment. 
  6. Select My Account > Automatic Payment on the top right of the page. 
  7. Check the box next to the product you would like to be updated. 
  8. Select the edit button on the top left of the page. 
  9. Select the credit card you would like to run.
  10. Click on the Update Automatic Payment Method button. 
    1. You can verify this worked by checking to see if you can see the credit card information on the automatic payment method page. 
    2. You will now receive a confirmation email that the automatic payment ran and an email if it ever fails. 

If you have any questions, please give us a call at +1 888-319-3663 or you can email our renewals team at

Feeling stuck? Get the support and guidance you need to help you power through any data challenge

We're on your integration team. Connect with our people and let us know how we can help you.