When connecting to Dynamics 365 Customer Engagement (CE) online using SmartConnect, it’s crucial to enter the correct Server Address. This address will differ based on the region where your CE instance is hosted, such as crm4.dynamics.com, crm.dynamics.com, crm11.dynamics.com, and others. The Server Address corresponds to the CRM online region. Below is a table that provides a complete list of Dynamics 365 CRM online regions.
| SNo | Region | URL |
| 1 | North America (NAM) | crm.dynamics.com |
| 2 | Microsoft Cloud Germany (DEU) | crm.microsoftdynamics.de |
| 3 | South America (LATAM/ SAM) | crm2.dynamics.com |
| 4 | Canada (CAN) | crm3.dynamics.com |
| 5 | Europe, Middle East, Africa (EMEA/ EUR) | crm4.dynamics.com |
| 6 | Asia Pacific (APAC/ APJ) | crm5.dynamics.com |
| 7 | Australia (OCE) | crm6.dynamics.com |
| 8 | Japan (JPN) | crm7.dynamics.com |
| 9 | India (IND) | crm8.dynamics.com |
| 10 | North America 2 (US Gov GCC) | crm9.dynamics.com |
| 11 | United Kingdom (UK/ GBR) | crm11.dynamics.com |
| 12 | France (FRA) | crm12.dynamics.com |
| 13 | South Africa (ZAF) | crm14.dynamics.com |
| 14 | United Arab Emirates (UAE) | crm15.dynamics.com |
| 15 | Germany (GER) | crm16.dynamics.com |
| 16 | Switzerland (CHE) | crm17.dynamics.com |
| 17 | China (CHN) | crm.dynamics.cn |
The URL should point to the SmartConnect Server Address, which varies depending on your region.
Find your CE server region from the table above, then copy the corresponding URL. For example, if you’re in the North American CE region, use the URL crm.dynamics.com as the Server Address in the SmartConnect CE connection.
*Not all connections are tested. eOne cannot guarantee support for these connections.
