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HELP ARTICLE

Accessing SmartConnect after purchasing a subscription for your company


With the purchase of a SmartConnect subscription plan, dual access rights are granted to your company. If using the on-premise windows client of SmartConnect, registration keys will be needed to fully enable the product. If the hosted SmartConnect.com solution will be utilized, you will gain access to the environment online. Both options are detailed in this article.

To access the registration keys when using the on-premise client:
  1. Go to the eOne Solutions website and click Sign In in the upper right-hand corner of the web page.
  2. Enter the username and password for your customer account and click the SIGN IN button.
  3. Use the My Account drop down and select the Renewals/Keys option.

  4. Select your account and click the Reg Keys button.



  5. Select the version of SmartConnect your company is using.



  6. Click the Generate Keys button to display the keys directly on the screen to copy/paste.

  7. Alternatively, click the Email Keys button to have the registration key emailed.

  8. Enter the registration key when prompted within the on-premise SmartConnect client.

To access the SmartConnect.com environment for the first time:
  1. Go to the eOne Solutions website, and click Sign In in the upper right-hand corner of the web page.
  2. Enter the username and password for your customer account and click Sign In.
  3. Use the My Account drop down and select Renewals/Keys.

  4. Select your company account that needs access to the new SmartConnect.com environment under the My Products section.



  5. Click the Signup link to create the new SmartConnect.com tenant and select the Microsoft Azure region in which the tenant will be hosted. The user account entered in during this process will be created as an Account Admin and have full control over billing, subscription level, adding/editing additional user accounts, etc.



  6. Additional users should be added to the SmartConnect.com environment through the tenant itself, detailed in this help article.
  7. The final step is to click the “Log in to app” button to start integrating.


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