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Your Login Failed. Please Contact your System Administrator

Matthew asked 4 years ago
Good Day Folks,
I’m having an issue logging in to SmartConnect.  Our other admins are able to get in, but I am new to the company. Is there a location where smartconnect saves login logs? I’m just trying to piece this one together.  I have run the configuration test eOne.SmartConnect.Config successfully with the core password.
However, when I run the eOne.SmartConnect.UI.External.exe (main icon) I am receiving the error ‘Your Login Failed. Please Contact your System Administrator’.
 
Thoughts?
Answers
Jared Dux Staff answered 4 years ago
Matthew,
Your AD user user will need to be added to the SmartConnect security by one of your other admins.  Have one of them launch SmartConnect, navigate to Setup>>Security and then add your AD user here.
Matthew replied 4 years ago

Good Day Jared. Thanks! I noted we have already done this and I am still receiving the same error. Any pointers? Should we try to remove and re-add?

Lorren Zemke Staff replied 4 years ago

Matt, you need to make sure the domain that they used in SmartConnect is the correct value. It should match the value you have when typing whoami at a cmd prompt. They can edit the domain\username in the security window so it would be correct.

Matthew replied 4 years ago

I noted that when resolving the name trhough the AD lookup, our server was using a fully qualified host name. example PSM/mattcampana was resolving fully to PostServiceManagement/mattcampana. I had to manually edit this in the add user to get it to work exactly like the whoami. You can mark this as closed! 😀


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