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COMMUNITY FORUM

Write off not working

Stanley asked 3 years ago
Hello,
I am trying to create a write off process using SmartConnect. It looks like everything is correct (apply records, distributions, etc), but when I try to post, I get an error. I run the Edit List and get an error that the accounts receivable distribution does not equal the actual amount. This is true, but if I enter the transaction manually with the same setup, it works. 
I am using the RM Apply node to create the write off apply records. 
If anyone has any thoughts, it would be greatly appreciated. 
If you need further information, please let me know. The form would not let me add screenshots. 
Thank you.
 
Answers
Best Answer
Patrick Roth Staff answered 3 years ago
Would seem to be an eConnect bug.  in the taRMApply, there isn’t a whole lot we can do other than:
apply amount
writeoff amount
discount amount
the node should handle the distributions that need to be generated.  From your error, that doesn’t seem to be happening.
From a smartconnect point of view you would either:
1. have to have a fixed node from msft that handle the dists correctly
2. try to calculate the distributions yourself and create them via TSQL insert script into the appropriate table and appropriate records (wouldn’t be trivial).
Stan answered 3 years ago
Thank you Patrick, much appreciated. 

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