Upgrading to 2014
Learned the hard way… export all your maps and connections (espcially ODBC named instances) before doing the upgrade.. write down your current SC version and backup your SC DB.. If you do have SC running off a VM system, do a snapshot before starting, so you can rollback anytime if you realize that something doesn't work anymore after the upgrade…
The upgrade will run like any other upgrade you have done with SmartConnect. So you will want to remove the current version with add/remove programs and then install the new version and enter keys and follow the prompts.
Beat, your case is something specific to your environment and support is assisting you with the case. Exporting maps is a good practice for backing up data, but it is not the recommended practice for upgrades. The majority of time maps will not export from an older version into a newer one.
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