Uninstall SmartPost from Client Machine(GP 18.5)
Stephen asked 2 months ago
Greetings,
We have SmartPost installed on a windows 10 virtual machine that we run other utilities on but we were having issues with performance so we installed a newer version of SmartPost on a seperate VM during our last upgrade of GP (upgrade to GP 18.5) and it is running fine.
However the first machine throws up a message box that reads “The version of SmartPost is older than the version of GP”. I do not want to upgrade SmartPost on this machine, I just want to remove/uninstall it completely.
I have read the 10 year old “Uninstall Instructions” located at https://www.eonesolutions.com/help-article/kba-01210-v4d9h7/ and they do not work. For one the is no “Uninstall” available for SmartPost, and if follow the rest of the instructions (deleting files) when I try to run the GP Client I get multiple “Cannot Find Dictionary…” errors because it is still referenced in the Dynamics.set file.
Any help would be appreciated.
Thank you,
Stephen
kba-01210-v4d9h7
Morton answered 4 weeks ago
If you’re looking to uninstall SmartPost from your client machine, there are a few steps you can take to ensure a clean removal. First, make sure to save any important files or data before proceeding. Then, visit our products page to download the uninstaller tool specific to your operating system. Once the tool is downloaded, run it and follow the prompts to remove SmartPost completely from your machine. Don’t forget to restart your computer once the uninstallation process is complete to ensure all changes are fully applied.