Unable to login to add new user
Tracy Jo Dance asked 3 years ago
I am a new user in this GP/SmartConnect environment. I need to add myself as an admin however I am unable to access SmartConnect (since I am new to the company). How can I add myself as a SmartConnect user in order to access the software?
Thank you.
Thank you.
Answers
Ethan Sorenson Staff answered 3 years ago
Tracy,
There are two ways this can be fixed.
https://www.eonesolutions.com/tech-tuesday-change-smartconnect-ad-user-and-username/
There are two ways this can be fixed.
- Have an existing user in SmartConnect add you as an admin.
- If you have access to the SmartConnect database you can “re-purpose” an existing admin account by changing the AdUser field in the User table in the SmartConnect database to your active directory user.
https://www.eonesolutions.com/tech-tuesday-change-smartconnect-ad-user-and-username/