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SmartPost Install – ODBC Connect: timeout exceeded

Cecile Dinh asked 2 years ago
Hello –
I’m upgrading GP2015 R2 to GP2018.2 using the same SQL Server (12.0.5659.1) and App Server.
I uninstalled the old version of SmartPost and trying to install SmartPost (18.02.0004). During the install I get the error ODBC Connect: timeout exceeded.
I login to SQL Server Management Studio using SmartPost account and it login successfully.  I tried again to install and I get the same error.
So I decided to delete the SmartPost in SQL Logins and re-run the install.  I still get the same error of ODBC Connect: timeout exceeded.
Any thoughts why it didn’t like the new version of SmartPost?

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