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COMMUNITY FORUM

SmartConnect hung – record is currently being edited by another user

Kristin Cooke asked 6 years ago
We had an issue yesterday with our storage. This seems to have put SmartConnect in a hung state. The error when I try to manually run the map is “This record is currently being edited by another user.” We have rebooted the server and I have specifically restarted the SmartConnect service. Any ideas on how to fix this so I can run my map again?
Answers
Patrick Roth Staff answered 6 years ago
Kristin,
Go to Map | Activity to open the SmartConnect Activity window.
select the record and press the – button on the right to delete the activity record.
now you can use the map again
Patrick
eOne
Kristin Cooke replied 6 years ago

Thank you! That fixed my problem.

Clint replied 4 years ago

This is okay, but not an actual solution to why things continually get hung up in the activity window.


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