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SmartConnect could not be loaded. Could not create session factory (Excel Templates)

Alejandro Lopez asked 7 years ago
I’am receiving this error message when I try to send an Excel template to GP: “SmartConnect could not be loaded. Could not create session factory”
There is an article by David Youngquist about this error message, but i checked the registry and the passwords are Ok. The same server has the web service and a SmartConnect client, the second one works fine.
Do you have any idea about that error?
Thank you.
A Lopez
Patrick Roth Staff answered 7 years ago
I’d look in your:
C:\Program Files (x86)\eOne Solutions\www\web.config
near the top is the “ConnectionString” value for the smartconnect database.
I would guess that the smartconnect user password changed and you changed it elsewhere but didn’t get it in this connection string which is what the web service is using for credentials.
Alejandro Lopez replied 7 years ago

Thank you Patrick, it worked fine.

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