SmartConnect Activity is hung
I can’t find anything on the logs. I don’t know what to look for and the issue is becoming worst every passing day, disrupting our order processing.
Any suggestion would be appreciated.
Did you ever get a solution for this? We are running into the same thing on SC 18.104.22.168. Scheduled maps were running fine under 22.214.171.124.
Thanks for the update. I’m going to open a support case with them. Will let you know if there is a resolution.
Update – still don’t have an answer for why things are getting stuck in the activity table, but someone pointed me to this writeup about using sql to handle the scheduling on maps. We put this in place and have had no problems for the past 2 weeks. Note that SmartConnect needs to be installed on the server where the SQL job is run.
If you are unable to resolve the issue by restarting the SmartConnect Windows Service, I recommend reaching out to our support team.
If you would like to submit an answer or comment, please sign in to the eOne portal.