SmartConnect 2017 and Real Time Folder does not seem to work
How do I go about troubleshooting it?
There is a KB on troubleshooting realtime folder triggers that you might want to look at.
However I wouldn’t bother as folder datasource realtime triggers didn’t work consistently in SC 2014 and then not-at-all from SC 2015. A bug has been written up on this feature but as of the latest release 22.214.171.124 it hasn’t been resolved and the realtime folder triggers still do not work.
The workaround is to use the scheduler and put it on the fastest available – 1 minute intervals.
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