Skip to content
+1-888-319-3663

COMMUNITY FORUM

Schedule become Inactive

Patty asked 4 years ago
Setup > Schedule    The schedule is active for several days and then something is making in inactive.   It runs at night.  The next morning if they see they do not have data they login to SC and go to Setup > Schedule and have to activate it again.
Do you know what would inactivate it?
Answers
Ethan Sorenson Staff answered 4 years ago
Patty,
You can check the SmartConnect event logs for an error. The most likely cause is the service is running out of memory. You can fix this by setting a batch file to restart the service at a predefined time as outlined in the below article.
Tech Tuesday: How to Restart the SmartConnect Scheduling Service Using a Batch File

If you would like to submit an answer or comment, please sign in to the eOne portal.