Skip to content
+1-888-319-3663

COMMUNITY FORUM

Run and stuck on "Retrieving Data"

Shirley Disbroe asked 3 years ago
When I run the smart connect for payroll entries, I can preview the entry.  When it goes to next screen it just stays in progress “Retrieving Data”  and there is no record count and option buttons showing of done, or so forth.  Very frustrated as I have to get the entries in and there is about a dozen or so.  All started when I got kicked out.  Please help on how to get this fixed.
Answers
Patrick Roth Staff answered 3 years ago
SmartConnect is sensitive to having source/dest fields named the same thing.  On Payroll Entries, this is almost ways having the field PAYCODE in the source mapped to PAYCODE in the map.
Change the source field column name and you should be good.

If you would like to submit an answer or comment, please sign in to the eOne portal.