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Problems installing SmartPost

Alejandro asked 2 years ago
Hi,
 
I’m trying to use SmartPost 2018 (20.18.0.3) with GP2018R2 on Windows server 2012but when I try to open the registration window (or any other SmartPost window), it doesn’t open.
In the SmartPost event Log there is an error:
“An invalid or incomplete configuration was used while creating a SessionFactory. Check PotentialReasons collection, and InnerException for more detail.
A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 26 – Error Locating Server/Instance Specified)”
I validated the SmartPost login password and it is correct.
 
During installation I had some issues:
1. I changed “Turn off Windows RDS Compatibility” local policy because Windows Installer Coordinator hangs.
2. The SmartPost event log was not created during installation, based on eOne_RegisterEventSource.ps1, I modify it and  created the SmartPost log.
A peculiarity of this installation is that SQL is on a non-standard port, “192.168.1.1\SVR,58119”, it was not a problem during installation, the SmartPost login was created correctly
 
Thank you,

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