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How Smartconnect work with Extender to update Detail data

Melanie asked 6 years ago
We use Extender to create detail fields under customers to tracking our equipment in customer site. The data is using SmartConnect to integrate from CRM to GP. But SmartConect never update the detail fields in extender. Instead, it just import one more time. So we have multiple duplicated detail record in extender base on how many times we schedule the time to run the SmartConnect to integrate the data from CRM to GP. Any suggest?
Thanks!
 
Richard Zhu
Answers
Patrick Roth Staff answered 6 years ago
Richard,
You aren’t giving the sequence number to the proc.  If you don’t do this, then Extender assumes that this is a new record and then creates a new record. 
patrick

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