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GP crash, unhandled exception System Maintenance

Kitty Geiger asked 6 years ago
I have a new install of SmartConnect to GP2013. After launching GP and clicking on the Resource Cache the process immediately crashes GP.  The Event viewer shows an unhandled exception. The error message is below.  Launched GP as Admin logged in with SA. my windows Id is a sysadmin on machine. Windows id is in SQL with rights to databases. Service accounts have been restarted. Not sure where I need to look next…
Log Name:      Application
Source:        .NET Runtime
Date:          5/19/2015 1:56:31 PM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      PROAPPSRV1.proservices.local
Description:
Application: Dynamics.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Stack:
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageA(MSG ByRef)
   at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
   at System.Windows.Forms.Application.RunDialog(System.Windows.Forms.Form)
   at System.Windows.Forms.Form.ShowDialog(System.Windows.Forms.IWin32Window)
   at System.Windows.Forms.Form.ShowDialog()
   at eOne.SmartConnect.GpAddin2013.GPAddIn.VstmCommandFormCallback(System.Object, InvokeEventArgs)
   at Microsoft.Dexterity.Applications.MenusForVisualStudioToolsDictionary.EventHandlerFunction.FireInvokeEvent(Microsoft.Dexterity.Bridge.Argument[], Microsoft.Dexterity.Bridge.Argument, System.Delegate)
   at Microsoft.Dexterity.Bridge.FunctionTriggerManager.ExecuteTrigger(Int16, Microsoft.Dexterity.Bridge.Argument[], Microsoft.Dexterity.Bridge.Argument)
   at <Module>.tg_vstools_execute_gscript_trigger(Int16, Int16, Int16, Int16, Int16)
   at <Module>.execute(Int16, Int16, Int16, Int16, SI_ERROR)
   at <Module>.tg_vstools_launchscript_gscript_trigger(Int16, Int16, Int16, Int16, Int16, Int16)
   at <Module>.SendMessageA(HWND__*, UInt32, UInt32, Int32)
   at DtwUIShellManagedToolbars.OnToolbarItemSelected(System.Object, System.EventArgs)
   at System.Windows.Forms.ToolStripItem.RaiseEvent(System.Object, System.EventArgs)
   at System.Windows.Forms.ToolStripMenuItem.OnClick(System.EventArgs)
   at System.Windows.Forms.ToolStripItem.HandleClick(System.EventArgs)
   at System.Windows.Forms.ToolStripItem.HandleMouseUp(System.Windows.Forms.MouseEventArgs)
   at System.Windows.Forms.ToolStripItem.FireEventInteractive(System.EventArgs, System.Windows.Forms.ToolStripItemEventType)
   at System.Windows.Forms.ToolStripItem.FireEvent(System.EventArgs, System.Windows.Forms.ToolStripItemEventType)
   at System.Windows.Forms.ToolStrip.OnMouseUp(System.Windows.Forms.MouseEventArgs)
   at System.Windows.Forms.ToolStripDropDown.OnMouseUp(System.Windows.Forms.MouseEventArgs)
   at System.Windows.Forms.Control.WmMouseUp(System.Windows.Forms.Message ByRef, System.Windows.Forms.MouseButtons, Int32)
   at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.ScrollableControl.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.ToolStrip.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.ToolStripDropDown.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr, Int32, IntPtr, IntPtr)
   at <Module>.TNT_new_event_loop(Int16 (HWND__*, EVENT*, Int16*), Int16, Int16)
   at <Module>.dtw_run()
   at <Module>._WinMainCRTStartup()
Event Xml:
<Event xmlns=”http://schemas.microsoft.com/win/2004/08/events/event”>
  <System>
    <Provider Name=”.NET Runtime” />
    <EventID Qualifiers=”0″>1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime=”2015-05-19T17:56:31.000000000Z” />
    <EventRecordID>52680</EventRecordID>
    <Channel>Application</Channel>
    <Computer>PROAPPSRV1.proservices.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: Dynamics.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Stack:
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageA(MSG ByRef)
   at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
   at System.Windows.Forms.Application.RunDialog(System.Windows.Forms.Form)
   at System.Windows.Forms.Form.ShowDialog(System.Windows.Forms.IWin32Window)
   at System.Windows.Forms.Form.ShowDialog()
   at eOne.SmartConnect.GpAddin2013.GPAddIn.VstmCommandFormCallback(System.Object, InvokeEventArgs)
   at Microsoft.Dexterity.Applications.MenusForVisualStudioToolsDictionary.EventHandlerFunction.FireInvokeEvent(Microsoft.Dexterity.Bridge.Argument[], Microsoft.Dexterity.Bridge.Argument, System.Delegate)
   at Microsoft.Dexterity.Bridge.FunctionTriggerManager.ExecuteTrigger(Int16, Microsoft.Dexterity.Bridge.Argument[], Microsoft.Dexterity.Bridge.Argument)
   at &lt;Module&gt;.tg_vstools_execute_gscript_trigger(Int16, Int16, Int16, Int16, Int16)
   at &lt;Module&gt;.execute(Int16, Int16, Int16, Int16, SI_ERROR)
   at &lt;Module&gt;.tg_vstools_launchscript_gscript_trigger(Int16, Int16, Int16, Int16, Int16, Int16)
   at &lt;Module&gt;.SendMessageA(HWND__*, UInt32, UInt32, Int32)
   at DtwUIShellManagedToolbars.OnToolbarItemSelected(System.Object, System.EventArgs)
   at System.Windows.Forms.ToolStripItem.RaiseEvent(System.Object, System.EventArgs)
   at System.Windows.Forms.ToolStripMenuItem.OnClick(System.EventArgs)
   at System.Windows.Forms.ToolStripItem.HandleClick(System.EventArgs)
   at System.Windows.Forms.ToolStripItem.HandleMouseUp(System.Windows.Forms.MouseEventArgs)
   at System.Windows.Forms.ToolStripItem.FireEventInteractive(System.EventArgs, System.Windows.Forms.ToolStripItemEventType)
   at System.Windows.Forms.ToolStripItem.FireEvent(System.EventArgs, System.Windows.Forms.ToolStripItemEventType)
   at System.Windows.Forms.ToolStrip.OnMouseUp(System.Windows.Forms.MouseEventArgs)
   at System.Windows.Forms.ToolStripDropDown.OnMouseUp(System.Windows.Forms.MouseEventArgs)
   at System.Windows.Forms.Control.WmMouseUp(System.Windows.Forms.Message ByRef, System.Windows.Forms.MouseButtons, Int32)
   at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.ScrollableControl.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.ToolStrip.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.ToolStripDropDown.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr, Int32, IntPtr, IntPtr)
   at &lt;Module&gt;.TNT_new_event_loop(Int16 (HWND__*, EVENT*, Int16*), Int16, Int16)
   at &lt;Module&gt;.dtw_run()
   at &lt;Module&gt;._WinMainCRTStartup()
</Data>
  </EventData>
</Event>
 
Answers
Lorren Zemke answered 6 years ago
Kitty,
There are two products that can cause this to happen. Mekorma MICR check printing and eOne SmartList Builder. If you remove them from the set file and run the GP Resource Cache it should go through successfully.
Here is an eOne KB article. http://www.eonesolutions.com/help-article/kba-01172-c1y3d6/
 

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