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COMMUNITY FORUM

Extender/SmartConnect

Rob asked 7 years ago
Hi all, we have just upgraded SMartConnect to the latest version, all is OK but the one integration we have that is to an Extender window comes up and says – the extender window xxxxx does not exist in the destination company.  Setting up a brand new integration does the same thing.  The window clearly exists and is able to be used fine.  Any ideas greatly appreciated.  Thanks
Lorren replied 7 years ago

Rob,

Have you created the Extender View for that form?  SmartConnect uses that view for integration purposes?

Lorren

mozzstar replied 7 years ago

Did you end up finding the answer? Having the same issue. Thanks!

patrick replied 7 years ago

I ran into this recently and found out at least one cause for this.

The problem is that the lookup queries a table directly but then when the extender window id is validated it uses a stored procedure.

In the case that I had, the proc was missing. I believe it is the ‘ExtenderGetWindowFields’ proc.

You should be able to run System Maintenance in SmartConnect and it should create it for you.

Patrick
eOne

patrick replied 7 years ago

I ran into this recently and found out at least one cause for this.

The problem is that the lookup queries a table directly but then when the extender window id is validated it uses a stored procedure.

In the case that I had, the proc was missing. I believe it is the ‘ExtenderGetWindowFields’ proc.

You should be able to run System Maintenance in SmartConnect and it should create it for you.

Patrick
eOne

Robert replied 7 years ago

Thanks Patrick, this proc does exist. I have Mark handling the issue now and he is stumped too… anyway, hope to have a resolution soon. I will update the thread when we find it. Thanks


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