Extender menu shows duplicates
Cgrady asked 8 years ago
Hi We have an issue where the Additional Menu shows the same menu option multiple times. How can we remove the extra items in the list. They all point o the same window. This is happening on GP 2010 SP3.
Answers
Best Answer
Nicole answered 8 years ago
Leh replied 8 years ago
Nicole answered 8 years ago
There is currently a problem report with Extender 2010 and 2013 where the menu options will be duplicated after switching companies in GP. If you are only seeing the duplicates after switching to a different company in GP, this is most likely the issue. If you are seeing it all the time, there may be some data in the Extender setup tables that is "extra" and would need to be removed. To look into the tables, we would need to do so through a support case.
Leh replied 8 years ago Is the fix for the issue with Extender 2010 and 2013 where the menu options will be duplicated after switching companies in GP scheduled to be released in the next service pack?
isv@eonesolutions.com answered 8 years ago
At the current moment, we cannot say for sure if the update will be in the next release of Extender as we are still working on that build. We are looking at a build currently for 2013 that it isn’t in as it is dependent on some other fixes.