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COMMUNITY FORUM

EXTENDER DATA NOT POPULATING IN SLBUILDER WITH GP 2016 UPGRADE

Jayne Neal asked 5 years ago
We are in the testing phase of our GP upgrade to 2016.  All of the build settings in Extender and Smart List Builder look correct but our Extender data from windows is not pulling into Smart List Builder objects.  Thanks for your help!
Answers
Patrick Roth Staff answered 5 years ago
Hard to say without more info – the best question I’d have is “from what version”?
If 2010 or below then you want to make sure that you upgrade your extender data as well.
next, how is the extender data in smartlist?  if “pushed” from Extender-> smartlist via extender then you would have to delete those columns in Extender because the extender update changes the field id’s in extender but doesn’t fix smartlist.  so those fields in smartlist point to data that no longer exists.
so those are just off the top of my head.  otherwise we probably would have to you open a support case to look more closely as your specific situation.
 
 

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