COMMUNITY FORUM

Hi Nicole,
Has this been looked into as a potential bug? We have added deleting all records from EXT01000 to our month end process and are seeing roughly 120 records still become locked in the course of a month.

Thanks,
Kirk

Hi Kirk,

I'm glad to hear someone else is having this issue.  Our customer gets 10 – 30 records stuck every day!

Thanks,
Deborah

We haven’t logged a bug as of yet, as we haven’t been able to recreate this without doing something that would cause the record to get stuck such as ending task on GP with the Extender window open.

If you have a particular window or something that you see it happening from, we would be happy to take a look at it again. We just need something that we can recreate it from with some known steps.

I haven't been able to recreate the lock in a consitent manner either although it seems to only happen to one particular extender window. Let me know if you would like to take a look.

Thank you,
Kirk

Hi Nicole,

I can send you an Extender window, too, if you'd like.

If you could export the Solution for me and let me know the window ID, I can certainly take a look and see if we can figure out what is going on.

Sorry, my e-mail is Nicole.albertson@eonesolutions.com.

We have been able to recreate this. It appears to happen if a user opens a GP window and then pulls up a record. They then open the Extender Window. Without closing the Extender window, they go back to the GP window and pull up another record. They then open the Extender window from the Additional menu again. It pulls up the new record, but doesn’t release the one that was still in the window previously.

When they open the window, it is always going to put a record in the EXT01000 table. When they aren’t saying Save or OK to release that record, it isn’t getting removed from the table. When they just open the window again, technically it isn’t telling it to make a call to release the record.

We are still working on options to work around this user process.

One thing to note is that if they enter any new data and don’t hit save, that data isn’t getting saved either when they open another record and open the Extender window again.

The workaround right now would be to make sure they are hitting Save/OK. If they are entering data in every field of the Window and they don’t have detail records on them, you could turn on the Auto Close so as soon as they tab off the last field, it automatically saves and closes the window.

Hi Nicole,
Thank you so much for looking into this. Could you please let us know if you find a permanent solution? I think what is happening in my situation is the user has the window open but it is behind their main GP window so they don't realize it is still open when moving on to the next item.

Thank you again,

Kirk