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Error on Real-time map

DN asked 10 years ago


Using the Template map, we are having the following error in te Event Viewer when the CRM_ACC_RT map runs:

Entity 'account'. Entity Lookup 'LK_CURNCYID' on entity 'transactioncurrency' could not be performed in organization 'XYZ' : Failed to get CRM 2011 Organizations : The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework 3.0 SDK documentation and inspect the server trace logs'

We have setup SmartConnect and the map following the documentation.  Any ideas?


Best Answer
kevin answered 10 years ago
Hi DN,

It sounds like the SmartConnect web service that GP is using to connect to CRM is having issues finding the correct organizations within CRM. This is usually because the user running the SmartConnect web service does not have the correct permissions in CRM. Check which user is running the CRM web service, and then check that the user has permissions within CRM.

The user running the SmartConnect web service can be found in the web.config file of the web service on the line starting with <identity impersonate="true" userName="…

The web.config file is installed by default to c:program fileseOne Solutionswww


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