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Email notifications stopped working

Karen Kemppainen asked 4 months ago
One one of our servers the email notifications for success/failures has stopped working.  To my knowledge there has been no changes to the mapping nor the settings.  The service has stopped and it has been restarted, but no email notifications are going out.  When clicking on the Test Email button, an “Failure sending email” message appears.
Any thoughts on what may be going on?
Oluwadamilola Ajayi Staff replied 4 months ago

Hi Karen,

Please review the credentials in your email setup connector in SmartConnect. Please make sure the credentials are correct and the account has permission to send emails.


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