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COMMUNITY FORUM

Email Notifications Not Sent from Scheduled Maps

marcb@progressive-solutions.com asked 8 years ago
We are finding that email notifications are not sent when the map is scheduled.  If the map is run manually with SmartConnect open and errors are encountered, the email goes out.  But when the map is run hourly on a schedule and the log shows errors were encountered, no email goes out.  Can anyone provide any suggestions to get this working or troubleshoot why it fails?
Lorren replied 8 years ago

Marc,

Make sure the user who is assigned to the SmartConnect Windows Service has rights to send emails.  Also, make sure the machine where the SmartConnect Windows Service is running has rights to send emails.  I have seen many companies limit which ip addresses/machines can send email

Lorren

marcb@progressive-solutions.com replied 8 years ago

To test this out I logged onto the server where the SmartConnect Windows Service is running, as the user the service is running under.  I then opened SmartConnect and ran the map and found that the email notification was successfully sent out.  I beleive the proves that the machine, the ip and the user account of the service are all capable of sending out the email.  Do you have any further suggestions?

Sherry replied 8 years ago

I am experiencing this exact issue. I logged onto the server where the SmartConnect service is running, as the user the service is running under. I ran the map, and the Success Email successfully sent. But when the map runs as scheduled, when I’m not logged on, the success email does NOT send. I need this so the user will know it ran. Please advise.

Lorren replied 8 years ago

Where is your email task created?  On map success or document success?  What version of Smart Connect?

Thanks

Sherry replied 8 years ago

Email task is on Map Success. No tasks on document fails/succeed. Just on Map Fails/Map Succeeds.

SC version 20.1.1.16.

Answers
Best Answer
Baron answered 8 years ago
I set up a scheduled map and a task that run if the map succeeds to send out an email and it worked as expected on SmartConnect Version: 20.13.1.93
My recommendation would be to upgrade to the lastest version of SmartConnect to fix this issue.

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