Skip to content
+1-888-319-3663

COMMUNITY FORUM

Dynamics CRM Connector – Failed to get CRM Organizations : FCB 'EnableRegionalDisco' is disabled

Anonymous asked 5 months ago
We recently upgraded our SmartConnect instance to SC 20.18.1.56 (https://www.eonesolutions.com/technical-update-for-smartconnect-regarding-dynamics-365-customer-engagement/) because of the new Microsoft Dynamics CRM CE authentication process. 
However when configuring the CRM Connector we still receive the message:
Failed to get CRM Organizations : FCB ‘EnableRegionalDisco’ is disabled when configuring the Dynamics CRM Connector
CRM Server: crm6.dynamics.com
Authentication type : Microsoft Online Federation
Option Use Ssl to connect is checked
We made sure we entered the right Username and Password
Any thoughts on what could be wrong? Thanks!
Answers
Patrick Roth Staff answered 5 months ago
You might have installed the new version but you still have to reconfigure the CRM CE Connector properly per the link in the article.
 
Connecting to Dynamics 365 Customer Engagement | SmartConnect (eonesolutions.com)
 
Once you switch to the new token based auth, you wouldn’t get this error any longer and SC should again connect to CE properly.

If you would like to submit an answer or comment, please sign in to the eOne portal.