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CRM Connector error

Manny asked 12 months ago


We’ve recently started having an issue with the CRM connector.  It was setup for SmartConnect 2018 (on premise) as described here:

At the moment, I can verify and get a token on the CRM setup window… so that’s all good, but when I open the map, it give an error and the integration fails to run.

Error #1 upon opening the integration:

Failed to connect to the CRM Server.

Error #2 after running the integration:

Failed to set column [column1] to a list option lookup column.


Error #2 is probably because it can’t connect properly to CRM online….


Ethan Sorenson Staff answered 3 months ago


Please submitted a support ticket to our team at so we can investigate this issue with you directly.

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