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COMMUNITY FORUM

CRM Connector error

Manny asked 1 month ago

Hello,

We’ve recently started having an issue with the CRM connector.  It was setup for SmartConnect 2018 (on premise) as described here:

https://smartconnect.eonesolutions.com/knowledge-base/connecting-to-d365-customer-engagement-using-an-oauth-token

At the moment, I can verify and get a token on the CRM setup window… so that’s all good, but when I open the map, it give an error and the integration fails to run.

Error #1 upon opening the integration:

Failed to connect to the CRM Server.

Error #2 after running the integration:

Failed to set column [column1] to a list option lookup column.

 

Error #2 is probably because it can’t connect properly to CRM online….

 


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