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COMMUNITY FORUM

CRM Connector error

Manny asked 12 months ago

Hello,

We’ve recently started having an issue with the CRM connector.  It was setup for SmartConnect 2018 (on premise) as described here:

https://smartconnect.eonesolutions.com/knowledge-base/connecting-to-d365-customer-engagement-using-an-oauth-token

At the moment, I can verify and get a token on the CRM setup window… so that’s all good, but when I open the map, it give an error and the integration fails to run.

Error #1 upon opening the integration:

Failed to connect to the CRM Server.

Error #2 after running the integration:

Failed to set column [column1] to a list option lookup column.

 

Error #2 is probably because it can’t connect properly to CRM online….

 

Answers
Ethan Sorenson Staff answered 3 months ago

Manny,

Please submitted a support ticket to our team at support@eonesolutions.com so we can investigate this issue with you directly.


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