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COMMUNITY FORUM

CRM change data source map failed to get CRM Organization

Mario asked 5 years ago
I have a CRM change data source for updating account changes in GP.  It runs every 15 minutes and at least once a day I get the following error message:  SBS_ACCOUNTS_UPDATE: Failed to get CRM Organizations : An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail. 
When that happens all other maps that I have are not working until I restart smatconnect service. 
I am running CRM and GP 2015 on premise and SmartConnect version 20.16.0.37.
Please can anyone help me with this error message?
Thanks
Jamie replied 3 years ago

Hi there,

Was a resolution ever found for this? I am having the same issue. Same time every day, I get the same error.

Failed to get CRM Organizations : An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail.

Ethan Sorenson Staff replied 3 years ago

Jamie,

The issue is the connection to CRM will time-out after 6 hours. In SmartConnect 2016 the Scheduling Service didn’t automatically refresh the connection to CRM before it expired. If you upgrade to SmartConnect 2017 or 2018 the service will function correctly.

Jamie replied 3 years ago

Hi Ethan, We are on 20.18.0.34. Is this not recent? (I believe our GP admin upgraded it somewhat recently)


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