Can’t Open Extender Window When in Test Company
Extender resources are company specific, so there are a couple of things to check.
1. Do the windows that are available in the Production company exist in the Test company? If not, they will need to be exported from the live company and imported into the test company.
2. If you log into the test company as a user that has permissions to give security, does the role(s) that this user that is going to learn have access to the Extender windows in this company?
3. Does the user that the security was copied from see the windows in the test company?
This information should help figure out why the user cannot see the windows.
Thanks for the reply. Here are answers to your questions.
1. – Do windows exist in test company? – The windows do exist in the test company. The test company database is a copy of the production company. When the user tries to open any Extender window in the test company they get the message "You do not have access to this window".
2. Does user have the role to give them Extender window access? They do have the security role for Extender windows. If they log into the production company they can open the Extender window. If they log into the test company they get an error message when trying to open an Extender window. They have the same security for both production and test companies
3. Does user the security copied from see the Extender windows in the test company? – All users who have access to the test company can see the Extender windows. But, I am finding out none of them can open Extender windows in the test company. They all get that same error about not having access. The only users who can open up Extender windows in the test company are power users.
So, if you have any other ideas of what might be wrong let me know.
Thanks for the reply, Nicole. I tried setting up a new security role for the Extender windows while logged into the test company and still no luck. Since it was the test company they aren't working in I just gave this user power user access for the test company so they can use the Extender windows for the week or so they need to use the test company.
If you would like to submit an answer or comment, please sign in to the eOne portal.