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Join eOne Solutions for the Q3 Partner All Hands Call!

Are your customers prepared for the future? The options for the next steps are endless. eOne Solutions wants to make sure your customers are able to proceed at their own pace and choose the solution that works for them.Sign up to join us for our Q3 Partner All Hands Call on Wednesday, August 17th at 10:00…

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Zendesk Integration: Traditional vs Virtual

Zendesk Agents need access to all kinds of customer information – subscriptions, SLAs, warranties, invoices, payments, and everything else that pertains to your customers. A Zendesk agent that does not have access to critical Dynamics 365 data cannot provide the best service. There are two ways to give your Zendesk agents access to the right data.…

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Throwback Thursday: Zendesk & Dynamics 365 App – Integration Made Simple

It’s finally 2021, and we’re back with eOne Office Hours every month! Sign up here for eOne Office Hours.However, we will still be revisiting some of our most popular sessions from the last couple of years. This week’s Throwback Thursday edition is from a webinar we hosted originally in March of 2020.Our topic for this…

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Upcoming Webinar: Zendesk & Dynamics 365 App – Integration Made Simple

Deliver a complete view of your customers for your Sales and Support teams with a dynamic two-way integration between Zendesk ticket data and Microsoft Dynamics 365 customer data.Join us for an overview of our Zendesk and Dynamics 365 Apps – powered by Popdock, on April 2nd, 2020. We will cover both the Zendesk and Dynamics 365…

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Meet eOne at Zendesk Relate!

eOne is excited to be attending Zendesk Relate in Miami Beach on March 3rd – 5th! With a plethora of Zendesk partners and end-users along with a full lineup of speakers, we look forward to meeting new people to learn about their challenges, successes, and vision regarding the customer experience.We will not have a booth…

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Join an eOne Summer Webinar!

As summer rolls on, so does our summer webinar series. It has already been an exciting summer for us here at eOne, and we’re prepared to deliver a diverse slate of webinars for the rest of July and continuing into August. Whether you are interested in SmartConnect, Popdock, or any Microsoft product, we have something…

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Demo 2 win with the eOne Sandbox – Q2 2017 Update

There is no more critical way to make or break a sale than during the demo.  At eOne, we understand how important this is and that timing, showing a compelling scenario, and having a reliable, comprehensive environment is everything. When your client says something to the effect of: “I wish there was a way to automate…

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Introducing Zendesk Integration using SmartConnect

We’re pleased to introduce Zendesk Integration using SmartConnect.  Here is what you need to know:About the Zendesk Integration available with SmartConnect The Zendesk Integration in SmartConnect allows you to generate new data when you integrate Zendesk with all the systems, API’s and files that SmartConnect supports.  In SmartConnect 2016, Zendesk is one of the eOne-tested REST service providers.What is the difference…

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Tech Tuesday

Tech Tuesday: Connecting SmartConnect to Zendesk Using Basic Authentication

This article references the legacy version of the REST connector. If using SmartConnect.com or SmartConnect 21 or newer, please use the sample template found here. With the latest release of SmartConnect you now have the option to connect to many different web services. This example is going to walk through setting up Zendesk in SmartConnect.…

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