Posts Tagged ‘Zendesk’
EMEA Q3 Partner All Hands Call – Register Now!
Calling all EMEA partners! Our Q3 Partner All Hands Call is coming soon, and you won’t want to miss out! We will discuss D365 Business Central, common support questions, and upcoming promotions.Sign up to join us for the Q3 EMEA Partner All Hands Call on 5 September at 11:00 CEST/10:00 BST.Here is what’s on the…
[Read More]
7 Integrations That Will Improve Your Customer Experience
Integrating a helpdesk system can significantly enhance the capabilities of your business systems, and, most importantly, improve customer support. In a previous blog post, we provided valuable information on the preferences of customers regarding their experience. Integrating a helpdesk system has the potential to improve the desired customer experience significantly. Read more about some of…
[Read More]
Overcoming the Top Challenges of Zendesk Integration
Zendesk is a highly regarded helpdesk platform that offers a wide range of features to streamline customer support operations for businesses. When it’s integrated well with other core customer and business systems, companies benefit from cost savings, better data between apps, and scaling on processes that may have previously been manual or caused expensive mistakes.However,…
[Read More]
Conversational CRM + Real-time Data Integration
Conversational CRM and data integration are closely related concepts that are essential for businesses looking to provide personalized and efficient customer experiences.You may have heard the (buzz) word “Conversational CRM.” Conversational CRM refers to using conversational technologies like chatbots, messaging apps, and voice assistants to interact with customers and provide support or information. Conversational CRM…
[Read More]
Accessing Historical Dynamics GP Data in NetSuite: Embedding Your Data
As we mentioned in our first article, with Popdock’s virtual integration abilities, you can easily leave old systems behind, turn off old SQL Servers, and have quick access to historical data whenever you need it without having to transfer the data to your new system.In this article, we’re going to show you how to access…
[Read More]
Customer Experience Trends for 2023: Conversational Experiences
In 2023, customers expect more than just good customer service. They want conversational experiences that feel natural, friendly, and personal. But what does that mean, exactly? It means that customers want assistance immediately, whether that’s from an AI-powered bot or a human agent. They don’t care who or what is providing the assistance, as long…
[Read More]
Empower Your Zendesk Users with Popdock’s Dynamics 365 Connector
Do your Zendesk agents need better visibility into their data? Display all relevant customer data to your Sales and Support Teams in the app where they work with Popdock’s Dynamics 365 Connector for Zendesk. See how eOne uses the app:Previously, our support team was getting frustrated. It was hard to manage our caseload efficiently, cases…
[Read More]
Join eOne Solutions for the Q3 Partner All Hands Call!
Are your customers prepared for the future? The options for the next steps are endless. eOne Solutions wants to make sure your customers are able to proceed at their own pace and choose the solution that works for them.Sign up to join us for our Q3 Partner All Hands Call on Wednesday, August 17th at 10:00…
[Read More]
Zendesk Integration: Traditional vs Virtual
Zendesk Agents need access to all kinds of customer information – subscriptions, SLAs, warranties, invoices, payments, and everything else that pertains to your customers. A Zendesk agent that does not have access to critical Dynamics 365 data cannot provide the best service. There are two ways to give your Zendesk agents access to the right data.…
[Read More]
Zendesk and Dynamics 365: Sales and Support – You Can’t Have One Without the Other!
A Zendesk agent that does not have access to critical Dynamics 365 data cannot provide the best service. Limiting how well your support team can do their job is dumb. Good news is, you are smart, and going to fix that.There are two ways to give your Zendesk agents access to the right data. You…
[Read More]