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Tech Tuesday

Tech Tuesday: How to Submit a Support Request

This is part 2 of my blog article “Basic Steps to Try Before Calling Support”. In my last article, I outlined some basic troubleshooting steps that anyone can do before they contact support. In this article I will give you tips for submitting a support request. Submit your support request through the proper channels. Emailing…

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Upcoming Support Lifecycle Considerations

With 2015 coming to an end a lot quicker than most of us are ready for, we wanted to make you aware of a few upcoming support lifecycle dates.Coming on December 31, 2015, SmartConnect 2011 and 2012 will enter the Extended Support phase.  This means that the support will still be available for the releases,…

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eOne Spotlight: David Youngquist, Senior Support Engineer

This week we introduce to you one of the key members of our support team, David Youngquist, our Senior Support Engineer! He took some time off from “saving the world” to share a little bit about himself with us below:Do you have any nicknames people should know about? In the Army, my nickname was “YQ”, at…

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New Support Options at eOne!

We’re pleased to announce that we have have made support simpler than ever by offering support by the hour and annual support packs per product for our customers! Please note that all our old support options have been replaced with the following:eOne Professional Services 1 Hour – $215/hour (2 hour minimum)If you only need help…

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5 Links Every eOne Partner Needs to Know

Throughout the year eOne’s website has gone through some remodeling to make it easier and more efficient for you to navigate and find what you’re looking for. To make it even easier we’ve listed some beneficial links to the major points on our site and how they can assist you as you navigate our site:…

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Have you Gotten Your Summer 6 Pack?

What does “Summer 6 Pack” mean to you? The phrase may bring images of ice cold, choice beverages to mind – causing you to see if the clock has reached 5:01 quite yet. It may, on the other hand, have you thinking about how prepared (or, ah, almost prepared) you are to break out your…

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Support

A quick reminder to all our partners – to contact our support desk please email support@eonesolutions.com or call on 888 3193663 (2 for support). We have had one of our engineers off for surgery recently and emails send directly to them do not reach the support team. Please ensure all support messages go to support@eonesolutions.com and…

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