Posts Tagged ‘Dynamics 365 Customer Service’
Conversational CRM + Real-time Data Integration
Conversational CRM and data integration are closely related concepts that are essential for businesses looking to provide personalized and efficient customer experiences.You may have heard the (buzz) word “Conversational CRM.” Conversational CRM refers to using conversational technologies like chatbots, messaging apps, and voice assistants to interact with customers and provide support or information. Conversational CRM…
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Dynamics 365 Release of SmartConnect (and other features)
Today we have launched a new version of SmartConnect that provides support for Dynamics 365 as well as Dynamics NAV 2017! We are excited that this release comes within one month of Microsoft’s launch. Included in our new version of SmartConnect are compatiblity features with new releases of Microsoft products, as well as other features and…
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