Posts Tagged ‘Customer Engagement’
Conversational CRM + Real-time Data Integration
Conversational CRM and data integration are closely related concepts that are essential for businesses looking to provide personalized and efficient customer experiences.You may have heard the (buzz) word “Conversational CRM.” Conversational CRM refers to using conversational technologies like chatbots, messaging apps, and voice assistants to interact with customers and provide support or information. Conversational CRM…
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Customer Experience Trends for 2023: Conversational Experiences
In 2023, customers expect more than just good customer service. They want conversational experiences that feel natural, friendly, and personal. But what does that mean, exactly? It means that customers want assistance immediately, whether that’s from an AI-powered bot or a human agent. They don’t care who or what is providing the assistance, as long…
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Tech Tuesday: Javascript Dates and Times into Dynamics 365
ScenarioWith a growing reliance on cloud applications in our day to day operations we can take advantage of some great features such as automatic updates, improved collaboration, and reduced pressure on internal IT teams. With these changes we must also make some compromises to use these apps. Gone are the days of having absolute control…
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