Making it Easy for Partners
Thursday, July 30, 2009
At eOne, we strive to provide our partners all the tools possible to make managing their eOne customers simple and efficient. As our partner, you have access to the partner section of our website where you can view your customers’ renewal dates, amounts, and reg keys. You can also quote or pay for a customer renewal, as well as order products and professional service hours online with a credit card. I’ve listed directions below on how to do each mentioned task, putting the tools for success in your hands. If you need login information or further assistance, please feel free to email abbey.heesch@eonesolutions or give me a call at 888.319.3663 ext 717.
How to view, quote, or pay for a customer renewal
1. Login to the partner section of our website, www.eonesolutions.com.au with your username and password.
2. Enable pop-ups in order for step 3 to work properly.
3. Click on Customer Central.
4. Click on the plus sign to the left of the customer name to expand details on the account and view renewal dates and amounts.
5. Select the checkbox to the right of the customer name and click Pay to continue and make a credit card payment or click Quote to email a quote to the email address you used at login.
How to access customer reg keys
1. Login to the partner section of our website, www.eonesolutions.com.au with your username and password.
2. Enable pop-ups in order for step 3 to work properly.
3. Click on Customer Central.
4. Click on the plus sign to the left of the customer name to expand details on the account to view the reg keys.
5. Use the drop-down box in the top left-hand corner of the customer central screen to view keys for another version of GP.
How to Order Products Online
1. Login to the partner section of our website, www.eonesolutions.com.au with your username and password.
2. Select Sales Orders.
3. If the customer is purchasing an eOne product for the first time, complete the information under the “Create New Customer” section and click Submit. If the customer already exists, select their name from the drop down list and click Submit.
4. Check the box that corresponds with the products you’d like to order and click Order Products. (Please note: maintenance is automatically added onto the total when purchasing SmartConnect, eXtender Enterprise, Flexicoder, or NavigationList Builder.)
5. Click Order Now.
6. Select your credit card type.
7. Fill out your card information and click Make Payment.
How to add users for customers
1. Login to the partner section of our website, www.eonesolutions.com.au with your username and password.
2. Enable pop-ups in order for step 3 to work properly.
3. Click on Customer Central.
4. Click on the Add Users link to the right of the customer name.
5. Enter the number of users you wish to add in the middle Add Users:* box and tab through to display the new Total System Manager Users count.
(Please note: this total must match GP exactly in order for the reg keys to work properly.)
6. Click Next.
7. Continue to pay for the additional user(s) with a credit card.
How to view, quote, or pay for a customer renewal
1. Login to the partner section of our website, www.eonesolutions.com.au with your username and password.
2. Enable pop-ups in order for step 3 to work properly.
3. Click on Customer Central.
4. Click on the plus sign to the left of the customer name to expand details on the account and view renewal dates and amounts.
5. Select the checkbox to the right of the customer name and click Pay to continue and make a credit card payment or click Quote to email a quote to the email address you used at login.
How to access customer reg keys
1. Login to the partner section of our website, www.eonesolutions.com.au with your username and password.
2. Enable pop-ups in order for step 3 to work properly.
3. Click on Customer Central.
4. Click on the plus sign to the left of the customer name to expand details on the account to view the reg keys.
5. Use the drop-down box in the top left-hand corner of the customer central screen to view keys for another version of GP.
How to Order Products Online
1. Login to the partner section of our website, www.eonesolutions.com.au with your username and password.
2. Select Sales Orders.
3. If the customer is purchasing an eOne product for the first time, complete the information under the “Create New Customer” section and click Submit. If the customer already exists, select their name from the drop down list and click Submit.
4. Check the box that corresponds with the products you’d like to order and click Order Products. (Please note: maintenance is automatically added onto the total when purchasing SmartConnect, eXtender Enterprise, Flexicoder, or NavigationList Builder.)
5. Click Order Now.
6. Select your credit card type.
7. Fill out your card information and click Make Payment.
How to add users for customers
1. Login to the partner section of our website, www.eonesolutions.com.au with your username and password.
2. Enable pop-ups in order for step 3 to work properly.
3. Click on Customer Central.
4. Click on the Add Users link to the right of the customer name.
5. Enter the number of users you wish to add in the middle Add Users:* box and tab through to display the new Total System Manager Users count.
(Please note: this total must match GP exactly in order for the reg keys to work properly.)
6. Click Next.
7. Continue to pay for the additional user(s) with a credit card.
