Piggy back on eOne Direct Support
Often times our customers are seeking direct support from the eOne help desk, for a variety of very good reasons.
At eOne we only employ experts in eOne software, and despite efforts of persuasion they will not work for free. For the same reason we are not able to provide support for our customers for free. We do maintain a dedicated help desk who are available to answer the calls of all our customers and resellers who have a current and active support plan.
The eOne support plan is based on prepaid blocks of support time. Under this plan you have access to both email and phone support direct to our help desk team. This is a team that has direct access to our developers for the really hard questions. Under this plan you will receive a guaranteed 24 hour feedback on your issue, and, on average, we resolve 50% of all issues on the first call and the majority of the remainder within 48 hours. No client is ever asked to pay for a bug that is identified by our team and any time spent investigating or resolving the issue will be credited.