HELP ARTICLES

Help Articles

  Friday, January 26, 2018   /     Nicole Albertson
This error may be caused by the Transport Layer Security  (TLS) version 1.2  being the only enabled version on the SmartConnect Server.  TLS 1.2 support for Microsoft SQL Server If you are using TLS 1.2 on your server that runs SmartConnect with TLS 1.0 and 1.1 turned off, the OLEDB Connection… [Read More]
  Thursday, December 8, 2011   /     Kevin
Opening an Excel template provided from eOne. A message box saying that "Excel found unreadable content in '<ExcelFileName>.xlsm'. Do you want to recover the contents of this workbook? If you trust the source of this workbook, click Yes. After clicking yes, one of the following error… [Read More]
  Thursday, December 8, 2011   /     Kevin
When running a SmartConnect map, you receive an error for each document that says "The server process could not be started because the configured identity is incorrect. Check the username and password.This means that the eConnect username and password is incorrect, or that the password has expired. … [Read More]
  Tuesday, April 18, 2017   /     Lorren Zemke
This article will discuss how to upload and download files to an SFTP with SmartConnect 20.16 or newer using the WinSCP API. … [Read More]
  Thursday, June 4, 2015   /     Nicole Albertson
Action Name: … [Read More]
  Tuesday, June 14, 2016   /     Nicole Albertson
The Manufacturing Serial Trace SmartList Builder setup is built to give you a list of the serial lot information for orders in the Manufacturing series.  The setups for Excel Report Builder and Navigation List Builder are duplicates of the SmartList Builder setup.ID: MFG_SERIALName:… [Read More]
  Monday, November 26, 2018   /     Ethan Sorenson
What is FIPS?Windows has a setting that prevents applications on the machine from using encryption that are not compliant with Federal Information Processing Standards(FIPS). This setting is typically only needed for servers that contain government data. Here is a good article about FIPS and why it… [Read More]
  Friday, September 6, 2019   /     David Youngquist
Using an Excel data source, and receiving an error that says "Connection could not be validated".  When clicking on Details, the message says "ERROR [IM002][Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified"This is caused by not having 32 Bit Excel/Office… [Read More]
  Friday, November 15, 2013   /     David Youngquist
You cannot update from SmartConnect 10.0.0.51 to 2014.  You need to update to either SmartConnect 2010, 2011, or 2012 first.The steps to update to 2014 would be as follows. 1. Run the system maintenance on your 10.0.0051 version of SmartConnect (Tools – SmartConnect – System Maintenance).… [Read More]
  Tuesday, December 17, 2013   /     David Youngquist
When running a SmartConnect map, getting an error that says "The source was not found, but some or all event logs could not be searched.  To create the source, you need permission to real all event logs and to make sure that the new source name is unique.  Inaccessible logs: Security"This message… [Read More]
  Friday, September 18, 2020   /     Ethan Sorenson
When importing records to Dynamics Business Central, I received the error "Failed to create record.: Entity does not support insert".CauseSome Business Central pages have three available properties that specify how user are allowed to interact with pages. This particular error is stating the page… [Read More]
  Thursday, September 17, 2020   /     Ross Wendlandt
Due to a recent Microsoft Windows/Office update around September 2, 2020; SmartConnect is unable to properly access text files that have 255 columns. The delimiter of the file does not matter as the issue has occurred for comma, tab, and pipe delimited files.The issue presents itself in the… [Read More]
  Tuesday, September 15, 2020   /     David Youngquist
When attempting to run a SmartConnect map, receiving an error that says "The operating system is not presently configured to run this application."  Once I click OK I am locked into the application and have to end task to exit it.  The error we get looks like this:This appears to be caused by some… [Read More]
  Thursday, September 3, 2020   /     Patrick Roth
Once in a while, my eOne SmartConnect Service stops and so the scheduled maps do not execute.If I look in the SmartConnect Event Logs, I see a line that looks like:EONE-2014==0Where EONE-2014 is the name of my server running the eOne service.Each time that SmartConnect is going to run a check for… [Read More]
  Friday, August 14, 2020   /     Ethan Sorenson
Issue‘I’m trying to call the SmartConnect API from my web app, but I receive this error…’This error is returned, because Cross-origin resource sharing (CORS) is not allowed by the SmartConnect API. If the service allowed this, it would expose you to Cross-Site Request Forgery (CSRF) attacks.… [Read More]
  Thursday, July 23, 2020   /     Ethan Sorenson
The purpose of this post is to provide a thorough walk-through of Global Variables and how to use them when building … [Read More]
  Tuesday, July 14, 2020   /     Lorren Zemke
Recently we have encountered multiple customers who have TLS turned on for communication with their Office 365 Email system instead of SSL. This in turn prevents their SmartConnect system from sending emails on map tasks.Just in case you are not aware of the ability to send emails within… [Read More]
  Wednesday, April 1, 2020   /     David Youngquist
Using a SmartConnect map with an Excel data source.   Recently there have been issues opening the map, the error is telling me that the data source cannot be found, however if I close the map and reopen it, it will sometimes reconnect.  On the occasions when it fails, when I hit the validate… [Read More]
  Tuesday, March 24, 2020   /     Katie Soderberg
 
eOne resellers paying on behalf of their customers and customers who have a monthly subscription to eOne products and service offerings can add the subscription as an automatic payment when they are logged into the eOne website. Here are the steps to add a new automatic payment:Go… [Read More]
  Monday, February 24, 2020   /     David Youngquist
Attempting to install the SmartConnect Excel Add-In on a machine, receiving an error that says "Info 1625.  This installation is forbidden by system policy.  Contact your system administrator".  The error normally looks like thisThis will typically happen when you attempt to install the Excel… [Read More]

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